Shipping and returns
SHIPPING TIME:
Peninsular Spain, Balearic Islands and Portugal: Delivery within 24 hours (business days).
- Your package will arrive within 24 hours for orders placed Monday through Thursday until 3:00 PM.
- For orders placed between 3:00 PM on Thursday and 12:00 PM on Friday, your package will arrive on Monday.
- For orders placed between 12:00 p.m. on Friday and Monday, your package will arrive on Tuesday.
Please note that, although this is not normal, there may be some delays for reasons beyond the brand's control.
Deliveries are not made on Saturdays and holidays.
INTERNATIONAL (Germany, Belgium, France, Italy, Luxembourg, Netherlands)
- The package will arrive within 5 to 7 days.
Please note that, although this is not normal, there may be some delays for reasons beyond the brand's control.
Deliveries are not made on Saturdays and holidays.
SHIPPING COSTS:
Peninsular Spain, Balearic Islands and Portugal:
Shipping costs are €3.99 and free for orders over €80 for the Peninsula, the Balearic Islands, and Portugal.
INTERNATIONAL (Germany, Belgium, France, Italy, Luxembourg, Netherlands) )
Shipping costs are €10.90 and free for orders over €250.
EXCHANGES AND RETURNS:
Peninsular Spain, Balearic Islands and Portugal:
Returns are free. However, if the value of your original order is less than €80 after the return, a fee of €3.99 will be applied.
Your first exchange of an order is also free, but additional exchanges or returns of the same order will cost €4.95.
In the case of returns, we will refund the full amount of the garments, excluding original shipping costs, if applicable.
To be able to make the exchange or return, the following conditions must be met:
- The order must be placed within the 15-day period for a return or exchange to be processed.
- The garment(s) must be in perfect condition, unwashed and unworn.
In the case of a return due to a refused package, an additional fee of €10.90 may apply.
INTERNATIONAL (Germany, Belgium, France, Italy, Luxembourg, Netherlands)
The first exchange is free; if you need to exchange or return another item from that order, it costs €10.90.
In case of returns, the full amount will be refunded, except for shipping costs, if applicable.
If a return is made and the original purchase amount is less than €250, a €10.90 fee will be charged.
To be able to make the exchange or return, the following conditions must be met:
- The order must be placed within the 15 days (from the date you receive the item) that allow for a return or exchange.
- The garment(s) must be in perfect condition, unwashed and unworn.
HOW TO MAKE AN EXCHANGE OR RETURN:
From the moment you receive your order, you have 15 days to submit your request for a size change or return using this form . You only need the order number and the email address you used to make the purchase.
It is important that the garment(s) are in perfect condition, unwashed and unworn.
If you made your purchase before March 25, request your refund here.