Terms and conditions

RIGHT OF WITHDRAWAL, CANCELLATION OF USE AND TERMINATION OF THE CONTRACT

6.1. In relation to the exercise of these rights by the consumer, a distinction must be made between products tailored to the USER and/or CUSTOMER, and finished products that can be purchased by any USER and/or CUSTOMER.

As for custom-made products, these are tailor-made products that are made according to the specifications and preferences of the USER and/or CUSTOMER, which are made by hand, so there will be no right of withdrawal, as indicated by the Retail Trade Law and the Consolidated Text of the General Law for the Defense of Consumers and Users, in contracts for the supply of goods created according to the consumer's specifications or clearly personalized, the right of withdrawal does not apply.

In relation to finished products and/or products produced by third parties, in accordance with Law 7/1996, of January 15, on the regulation of retail trade and its reform (Law 1/2010, of March 1), and Directive 2011/83 / EU, once the service has been contracted, the USER and/or CLIENT may withdraw from the purchase and request a refund of the amount paid within 15 days from the date of availability, having, in all cases, to pay the return and/or transport costs.

In this regard, the USER and/or CUSTOMER is informed that any possible difference in tone caused by the monitor effect will not be considered a sufficient error to proceed with the return of the product, since it is estimated that colors and sizes may have a variation of around 15%.

6.2. The USER and/or CUSTOMER shall have the right to have the product repaired, replaced, to a price reduction or to terminate the contract, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, as set forth in article 118 of this law. Regarding possible modifications to an order, these include changes to order details, whether adding details, configurations, and/or compositions, or adding or canceling any of the items included in your order. These modifications cannot be considered if the order has already begun to be processed.

6.3. The USER and/or CUSTOMER may terminate the contract with ELISA MURESAN by sending their cancellation request to the email address info@elisamuresan.com, including the product's technical reference number, their full name, and their ID or Tax Identification Number (NIF). Under no circumstances will the amounts paid by the USER and/or CUSTOMER be refunded.

6.4. Cancellation of the service and termination of the contract: MISHOTEX SL reserves the right to terminate this service contract and cancel and deactivate it, without prior notice or request to the USER, if it receives from any competent Authority any request or notification of misuse, illegal act or abuse, in which case the USER and/or CLIENT will not have any right to claim from MISHOTEX SL any refund of what has been paid, nor compensation for damages to itself or to third parties, loss of profits, or any other concept.